Guidelines for your stay with us
- Admissions
- Tests and Procedures
- Medication
- Pharmacy
- Discharge
- Accommodation
- Housekeeping
- Personal Property
- Food and Nutrition
- Visiting Hours
- Mobile Phones
- Smoking Policy
- Pharmacy & Retail
- Parking Facilities
- Patient Comments
- Complaints
Admissions
- You will receive a letter outlining the details of your procedure with the date and time at which you should arrive at the clinic. It is important that you follow any special instructions you have been given regarding your procedure. If you have any questions in relation to your admission, please do not hesitate to contact the Patient Services Department on + 353.1.5262010.
- On arrival please check in with reception in the front foyer.
- Where applicable, please ensure you bring details of your health insurance with you.
- If you have been unwell with any of the following - common cold, cough, flu symptoms, diarrhoea, vomiting, skin rash etc... please seek medical advise from SSC prior to arrival.
- It would be appreciated if all make up and nail polish could be removed prior to admission. If you have acrylic, gel or false nails of any type these will also need to be removed.
- Please ensure that you bring to the Clinic any relevant scans (x- rays etc) with you that you may have had taken prior to you arrival.
Tests and Procedures
If you have any question or queries regarding any tests or procedures which you may be having during your stay please do not hesitate to ask any of our medical staff who will be very happy to explain them to you.
Medication
- If you are taking any tablets or other medicines, either prescribed by your doctor, or bought in a chemist or health shop, it is very important that you bring these medicines in their original labelled containers, as supplied by your pharmacy, when you come into the Clinic.
- It is the Clinic’s policy that prescribed medication will be administered by the nursing staff looking after you. Self medication is not allowed on site at the SSC.
- If you are a day patient, please also bring any medication that you are on with you.
Pharmacy
We can arrange for your prescriptions to be waiting for you on the day of your discharge. Please let the nursing staff know on arrival if you wish to avail of this service.
Discharge
- Your consultant will advise you as to when you can go home.
- Please ensure you have the following with you when leaving.
- Discharge letter for your G.P.
- All prescriptions.
- All personal belonging including medication brought with you to the clinic
- If you need us to arrange a taxi for you please do not hesitate to let Patient Services know and they will be happy to organise this for you. Call extension 2001/2.
Accommodation
- Every room has its own en suite bathroom with shower. All patients have bedside entertainment centres with a 17’ flat screen TV which offers Internet access, radio and telephone access along with Sky sports etc and the latest choice of pay for view box office movies. These centres also contain both Clinic and treatment information.
- Special rates are available at nearby hotels for friends and relatives of all in-patients at the SSC. Please contact Patient Services on +353.1.5262010 for further information.
Housekeeping
Your towels and bed linen are changed daily. If you need extra towels please ask a member of staff.
Personal Property
- Please do not bring any valuables with you while staying here at SSC as we cannot take responsibility for any lost or stolen items.
- As wardrobe space is limited we would advise you to bring only necessary attire, such as night wear, dressing gown, slippers, toiletries etc.
- If you are having a THR or TNR procedure, we advise you to please only bring loose fitting clothes and laced shoes with you.
Food and Nutrition
We ensure that the most common diets are catered for i.e Diabetic diets, Gluten Free diets, High Protein High Energy diets, Vegetarian diets. All dishes are freshly prepared in house by our Chefs.
Meal times are:
Breakfast 8am
Lunch 1pm
Dinner 6.30pm
- If you miss a meal due to fasting or if you are having tests, our catering staff will be more than happy to arrange a meal for you at a time that suits you.
- Our Sidebar Café is located on the ground floor and offers both light snacks and pastries along with full lunch service where hot meals, soups and salads are served.
Visiting Hours
The SSC encourages visitors to come to the clinic as this is seen as a key aspect in your road to recovery. However there may be times when visitors may be asked to refrain from visiting if nursing staff feels the patient needs rest or is having a clinical procedure.
Postage
Please contact main reception if you wish to post anything. The address for the SSC is Sports Surgery Clinic, Santry Demesne, Dublin 9.
Mobile Phones
We would ask that mobile phones are not used in communal areas; however they may be used in patient bedrooms.
Smoking Policy
Smoking is not permitted in the Clinic as per the ‘The Tobacco Regulations Act 1995’. This applies to employees, patients and visitors.
Pharmacy & Retail
The pharmacy is on the ground floor and also supplies a range of toiletries and cosmetics as well as newspapers, gift items and specialised orthopaedic supports.
Parking Facilities
- There is a large underground public car park with disabled parking available.
- There is a parking fee per visit payable on exit.
Patient Comments
We hope your stay in the Sports Surgery Clinic will be as comfortable as possible. We welcome any comments or suggestions for improvements. Please do not hesitate to let us know. Comment cards are readily available around the Clinic. They can be placed in the comment boxes provided.
Complaints
The SSC guarantees that all complaints will be treated confidentially and will be processed in a timely and efficient manner in accordance with our Complaints Policy. All written complaints should be addressed to:
The Chief Executive Officer
Sports Surgery Clinic
Santry Demesne
Dublin 9